How do I place an order?

Simply browse our collections, select your preferred options (such as colour or size), and add your items to your cart. When you're ready, proceed to our secure checkout to complete your purchase.

Can I modify or cancel my order?

If your order has not yet been processed for dispatch, we'll do our best to assist with changes or cancellations. Please contact our customer service team as soon as possible after placing your order.

Do you offer trade or commercial pricing?

Yes. We work with interior designers, landscapers, builders, developers, and hospitality businesses. If you're purchasing for a commercial project or require multiple items, please contact us to discuss trade pricing and project support.

Are your outdoor furniture pieces suitable for Australian conditions?

Yes. Our collections are carefully selected to withstand Australia's outdoor environments. Many of our products feature premium materials such as powder-coated aluminium, FSC-certified teak, ceramic, rope, and weather-resistant outdoor fabrics.

Will teak furniture change over time?

Yes. Natural teak gradually develops a beautiful silver-grey patina when exposed to the elements. If you prefer to maintain its original golden colour, regular cleaning and teak protector treatments are recommended.

Are the cushions weather resistant?

Our outdoor cushions are designed for outdoor use and feature durable performance fabrics. To maximise their lifespan, we recommend storing cushions in a dry place or using protective furniture covers during extended periods of wet weather.

Does the furniture require assembly?

Some products may require minimal assembly upon delivery. Any assembly requirements are listed on the individual product page.

How do I care for my outdoor furniture?

Regular cleaning with mild soap and water will help maintain your furniture's appearance. Different materials may require specific care, so we recommend following the care instructions provided with your purchase.

Where do you deliver?

We deliver across Australia. Delivery availability and costs may vary depending on your location and the size of your order.

How long does delivery take?

Delivery times vary depending on your location and product availability. Once your order has been dispatched, you'll receive tracking information so you can follow your delivery.

Can I track my order?

Yes. Once your order leaves our warehouse, you'll receive an email containing your tracking details.

Do I need to be home for delivery?

For larger furniture items, someone may need to be available to accept delivery. If special delivery arrangements are required, our team will contact you before delivery.

What payment methods do you accept?

We accept major credit and debit cards along with other secure payment options available during checkout.

Is my payment secure?

Absolutely. All payments are processed through secure, encrypted payment gateways to help protect your personal and payment information.

Does your furniture come with a warranty?

Yes. Our products are backed by manufacturer warranties against defects in materials and workmanship. Warranty periods may vary by product, so please refer to the product page or contact us for more information.

What if my item arrives damaged?

Please inspect your order upon delivery. If your furniture arrives damaged or incorrect, contact us as soon as possible with photographs of the issue so we can resolve it quickly.

Can I return my order?

If you're not completely satisfied with your purchase, please contact our team. Returns are subject to our Returns Policy and eligibility requirements.

What if an item is out of stock?

Popular products can occasionally sell out. If an item is temporarily unavailable, you can contact our team for an estimated restock date or to discuss suitable alternatives.

Can I pre-order products?

Selected products may be available for pre-order. Where applicable, estimated arrival dates will be shown on the product page.

Do you have a showroom?

Please contact our team to learn whether the product you'd like to view is available for inspection or if we can recommend the best way to experience our collections.

How can I contact Garden Art?

You can reach our friendly customer service team through our Contact Us page. We're happy to assist with product recommendations, order enquiries, delivery questions, and after-sales support.

Need more help?

If you can't find the answer you're looking for, our team is always here to help. Contact us and we'll be happy to answer your questions and help you choose the perfect outdoor furniture for your space.